夏勒特·鄭告訴她的粉絲們，在空姐特裡西婭對她進行了“羞辱性的公開演講”後，她去和那個踢她座位的男人說話，但氣氛似乎已經友好得多。
夏勒特·鄭拿出手機准備錄像時，她聲稱空姐特裡西婭沖向了她。
夏勒特·鄭寫道：'我出於害怕停止了錄像，然後她咄咄逼人地說：'你為什麼要錄像？你為什麼要制造更多的麻煩？對此，我平靜地回答說我沒有。
她指這位空姐隨後阻止還阻止她去洗手間，導致她不得不多次請求這位空姐讓她去洗手間。之後，空姐還阻止她後來'再次'接近她，並附上了他們的對話片段。
視頻中可以聽到，夏勒特·鄭問特裡西婭:"你對我有意見嗎？'夏而特裡西婭的回答是：'我對你有意見，因為你在罵人。"
夏萊特氣憤地對她說:"被罵的人是我。我是在告訴你別人對我說了什麼。我是在尋求幫助。“
視頻中可以聽到空姐特裡西婭接著告訴她，'飛機上的其他人'不想聽她說'粗話'，還說她'好斗、不守規矩'。
夏勒特·鄭：”再次否認'他對我很好斗，我在向你報告發生的事情'。
“我從沒罵過他，也從沒罵過你。你把我換到了新的座位上，把我當成了威脅。”
夏萊特說，在肆個半小時的飛行中，她壹直受到'虐待'，甚至'在抵達後還受到以'辱罵'和'錄音'為由的逮捕威脅'。
在最後壹個片段中，可以聽到另壹名機組人員告訴夏勒特·鄭：“我們會在機場派警察，而且會有聯邦後果'，同時遞給她壹份文件，詳細說明她'可能會被捕'。
@chihyechung See my full statement and account on my next post. This is @WestJet flight attendant Tricia. She and her crew threatened to offload and arrest me 3 times from the plane after I was cursed at by another passenger. What ensues for the next 4.5 hours was me being forced to move seats, then being isolated and harassed for the entire duration of this horrific flight. In almost 200 flights I’ve taken in the past 8 years, this Westjet crew and 2 passengers put me through the most distressing, dehumanizing experience I’ve ever had on a plane. This is the only footage I had because I was in fear. During the most aggressive moments, like when they were literally yelling at me, I was in shock and was too scared to film. What happened: During boarding, the man you see in the video was continuously hitting and pushing my seat for over 20 min. I’m in 1A and he is in 2A in back of me. I finally peeked between the seats to see what was going on but didn’t say a word and he spews out,“Oh just chill (then) FU*K OFF”. I responded by saying,“Excuse me? Did you just tell me to fu*k off?”Tricia comes over from the hallway to see what’s going on and I inform her about the man(thinking she would help me)Next thing I know, I’m being threatened to be offboarded and later, arrested. This was a 4.5hr flight of incessant abuse by the crew. The flight attendants’ relentless bullying was an agonizing experience. I was trapped. The most distressing part was not being able to stop them from talking to/harassing me while the passenger who verbally accosted me was free to do as he pleased and was fully protected. The panic attacks and flashbacks of feeling trapped and helpless on the plane and experiencing the PTSD from this aggressive crew and 2 passengers have not stopped. I have not been able to focus on anything since escaping this flight. @Westjet “Is this what you stand for?” Protect the man (who harassed me), put him on an untouchable pedestal then put me through a degrading, isolating experience for speaking up and asking for help as the victim? I will always stand up for myself (and others who may not have same voice I have) and I will not be silenced. Period. #westjet ♬ original sound - Charlet
目前還不清楚警方是否在飛機著陸時介入事件。
西捷航空（WestJet ）的代表在壹份聲明中說："我們最近了解到壹名客人和我們的壹名乘務員發生了爭執，已經和內部團隊接觸，以獲取更多信息。”
夏勒特·鄭在她的 Instagram 上，稱她決定公開談論此事，因為她不想讓她的'亞裔美國孩子們認為這是可以接受或正常的'，不想讓他們'在壹個人們不敢為自己出頭的世界裡長大'。
她寫道："WestJet 機組人員和 [該乘客] 讓我經歷了有史以來在飛機上最痛苦、最不人道的經歷。這是不允許的，也是完全不恰當的。在整整肆個半小時的飛行中，我在整架飛機人員面前被貶低、威脅和羞辱。“
這位女演員還聲稱，她在這次折磨中 “恐慌發作”，並患上了 “創傷後應激障礙”。
她總結說："在肆個半小時的飛行中，機組人員不斷對我進行辱罵和騷擾。空乘人員無情地欺負我，我在空中基本上成了他們的囚犯，這讓我痛苦不堪。 ”
她指這次飛行以及在全體機組人員手中遭受的虐待讓她至今仍心有余悸，終生難忘。