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来源: italkbb | 专栏: iTalkBB | 字体: 小 中 大
iTalkBB招聘日
请提前发送简历到指定邮箱或当天参与即垱面试；各职位接受全职或兼职申请，欢迎毕业生或新移民加入；
招聘职位如下：
Store Manager
· Drive the sales of products and services by achieving or exceeding sales targets.
· 带领全店达成或超过每月销售目标
· Previous telecommunication experience is definitely a plus point.
· 曾有过电讯经验者为优
· Excellent verbal communication and management skills
· 流利的口语表达以及管理能力
· Good command of Cantonese, Mandarin, and English
· 流利英语及普通话, 会广东话者为优
Sales Representative
· Strong interpersonal, communication and listening skills
· 流利的沟通表达能力
· Positive Professional Attitude and self-motivated
· 正向及专业的态度并能自我激励
· Good command of Cantonese, Mandarin, and English
· 英文.普通话.广东话流利
Customer Support Specialist
Core Competencies:
· Customer focus
· Communication
· Familiarity with product lines
· Problem solving
· Result focus
· Accountability and Dependability
· Team Work
Job Duties:
· Provide high level customer services for complaints referred from local office/stores/Call Centre
· Track, manage and respond to T3 and other support request
· Investigate and trouble shoot customer service issues
· Ensure efficiency and customer satisfaction for onsite and local support
· Perform customer satisfaction tracking on customer support request and compliant
· Perform analysis to determine commonly occurring problems and recommend solutions
· File local complaints, visit back and survey log sheets, reports and learning
· Quality control and checking for local sales channel
· Regular customers visit back/survey requested by marketing, project team or store
· Recommend improvement actions, change of policies/procedures from customer complaints in order to escalate our customer experience
· Closely communicate with customer services team at Call Centre and local channel team to exchange customer service issues
· Manage and handle daily operation for internet project in terms of order follow up, ticket handling, installation, customer enquiries, quality control, reporting and reconciliation.
· Manager 2 subordinate staff to perform daily customer support duties
General Skills and Knowledge- 3-5 customer service experience
- Strong customer service, organizational and communication skills
· Ability to effectively prioritize and execute tasks in a fast-pace, high-pressure environment
· Ownership of issues through resolution
· Ability to present ideas and solutions in user-friendly language
· Excellent oral and written communication skills. Must be fluent in English, Cantonese and Mandarin.
Logistic Assistant
Job Duties:- Process logistics requests from manager and ensure all necessary follow-up action is completed
- Liaise with customer to schedule, coordinate and ensure receipt of goods
- Trouble Tickets handling
- Product batch exchange
- Dealer and Store order
- Pick up stores returned devices and recycle
- Purolator returned devices recycle and record return reason
- Customer walk in case
- Product inventory count (Weekly, Monthly, Quarterly, Yearly)
- Shipping supplies order and skid shipping scheduling
- Accessories’ sorting, clean up and testing
- Holds a minimum of a college diploma or an undergraduate degree
- Related experience preferred
- Computer literate (MS Office and MS Outlook).
- Knowledge of Telecommunication Industry
- Good command of Mandarin, English and Cantonese
- Positive Professional Attitude, self-motivated, and careful
- G class drive license
Duties and Responsibilities- Acting as a single point of contact between internal departments and service provider, handling inquiries from all sales channel and disseminate most updated information to them about any changes from service provider
- Acting as a single point of contact for the customer by providing ongoing account support, handling service inquiries, technical issues, billing issues and change management for assigned accounts.
- Assign modem to each account and make records of shipping and inventory.
- Track individual deliverables as well as provide feedbacks and quality control on projects.
- Prepare monthly reconciliation report based on internal data and service provider’s data.
- Prepare reports and acess the result achieved based on project benefits.
- Must fluent in English, Mandarins, and Cantonese
- More than one year related experience
- Positive attitude – important for difficult times incurred along the way throughout the process
- Professional skills and knowledge in technical
- Strong communication and verbal reasoning skills
Marketing Manager – Loyalty and Retention
Duties and Responsibilities- Formulate and implement marketing strategies to manage customer life cycle, revenue generation, contract renewal and retention.
- Develop marketing programs to engage and retain existing customers.
- Work closely with analytics team to ensure customer segmentation, response forecast and campaign measurement criteria.
- Maximize the business opportunities in our customer database via various cross-sell and upsell programs.
- Conduct market research and customer behaviors on products and provide recommendations; be an expert of customer insights and needs in the team.
- Work with various supporting team and sale channels to plan and implement the launching of new initiatives.
- Ensure flawless program execution and manage time, budget and process.
- A degree in Business, Marketing or related disciplines
- 5 years marketing or product management experience
- A team player who is able to build strong relationships with all levels of the organization and deliver quality campaigns within given timelines and budget
- Business-driven, independent, resourceful and have a keen eye for detail
- Excellent interpersonal, verbal and written communication skills
- Project management and analytical skills are mandatory
- Proficient in written and spoken English, Mandarin and Cantonese
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